Last Updated: 22/02/26

1. Overview

At Nazareth Creations, we aim to provide premium-quality products. If you are not fully satisfied with your purchase, please review the policy below.

This policy applies to UK customers and complies with UK consumer protection laws.

2. Standard (Non-Custom) Products

For ready-made, non-custom items:

You may request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be unused and unworn

The item must be in original condition

All original tags and packaging must be intact

Proof of purchase must be provided

Customers are responsible for return shipping costs.

Once we receive and inspect the returned item, we will notify you of approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 5–10 working days.

3. Custom & Personalised Items

Due to the personalised nature of custom printing, the following items are non-refundable and non-returnable:

Custom printed clothing

Custom mugs, pens, or accessories

Bulk custom orders

Items printed with personalised names, logos, or designs

Exceptions apply only if:

The item is faulty

The wrong item was sent

There is a printing defect caused by Nazareth Creations

If there is a fault, you must contact us within 24 hours of delivery with clear photos or els return and refund are not eligible.

4. Faulty or Damaged Items

If your item arrives damaged or faulty:

Contact us within 24 hours of delivery

Provide clear photos of the issue

Include your order number

If confirmed, we will offer:

A replacement, or a refund

We reserve the right to request the item be returned before issuing a refund.

5. Items That Cannot Be Returned

We do not accept returns for:

Worn or washed items

Items returned after 14 days

Custom or personalised products (unless faulty)

Bulk orders once production has begun

6. Exchanges

Exchanges are only available for non-custom items, subject to stock availability.

Customers are responsible for return shipping costs unless the item is faulty.

7. Refund Processing Times

Refunds may take 5–10 working days to appear depending on your bank or payment provider.